Putting smartphones back into working order for Canadians

Tim McGuire of Mobile Klinik is building a national service network to meet the needs of all smartphone users

Putting smartphones back into working order for CanadiansTim McGuire is chief executive officer of Mobile Klinik. What is Mobile Klinik and what does it do? McGuire: Mobile Klinik is Canada’s largest and fastest-growing retail network of while-you-wait smartphone and tablet repair, care, sales and services stores. As Canada’s only national Samsung and LG-authorizd in- and out-of-warranty repair retailer, Mobile Klinik offers no-appointment-needed,…

Breaking the tech glass ceiling in the workplace

Massimo Canonico talks about the findings of a Docebo report that shows key disparities in skills training

Breaking the tech glass ceiling in the workplaceMassimo Canonico is director of solutions engineering at Docebo. He spoke about a poll commissioned by Docebo, a provider of AI-based learning platforms, titled 2019 Tech Skills Report. What are the key findings from the poll? Canonico: The first thing we noticed when we reviewed the data from our survey was that the approach to…

Improving the lives of seniors – and their families

Robyn Pearson of A Friend Indeed talks about how her service fills a vital gap for multi-generational families

Improving the lives of seniors – and their familiesRobyn Pearson is owner of A Friend Indeed. What is A Friend Indeed and what does it do? Pearson: A Friend Indeed is an invaluable resource to the family caregiver that specializes in uplifting the social and emotional quality of life for their elderly loved one through activities and outings. Too often the bulk of…

Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

Insurance customers demand real-time services, customizationSusan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

The power of bricks and mortar in a disruptive world

Eileen Halpin-Tarrant of Oberfeld Snowcap Realty talks about the bright future that innovative retailers are bringing to the marketplace

The power of bricks and mortar in a disruptive worldEileen Halpin-Tarrant is president of client services, broker of record (Ontario), and managing broker (British Columbia) with Oberfeld Snowcap Realty, Brokerage. What is Oberfeld Snowcap and what does it do? Halpin-Tarrant: Oberfeld Snowcap is a national real estate advisory firm focusing primarily on retail real estate and tenant representation across Canada. Our core asset and…

Helping the world run better

Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition

Helping the world run betterDominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…

Why brand awareness is a key part of complex marketing

Lisa Shepherd of The Mezzanine Group talks about the shifting awareness of the need for broader marketing tactics

Why brand awareness is a key part of complex marketingLisa Shepherd is founder of The Mezzanine Group. How are mid-market companies changing their view on the role of marketing and its impact on business? Shepherd: Companies are changing their views on exclusively focusing on lead generation as the sole outcome for all marketing activities. Historically, companies primarily saw the marketing function as distributing promotional…

Reimagining how Indigenous business creates value

Trent Fequet talks about how Steel River Group has evolved and grown in just two short years, despite tough economic conditions

Reimagining how Indigenous business creates valueTrent Fequet is president and CEO of Steel River Group. What’s Steel River Group and what does it do? What’s its history? Fequet: Steel River Group is a privately-held and Indigenous-owned-and-operated company. Born out of the deep belief that we need to reimagine how an Indigenous business can create and contribute value to their community,…

How to protect your company against fraud

Former RCMP investigator Greg Draper, now with MNP LLP, talks about who is most likely to commit fraud and what they target

How to protect your company against fraudGreg Draper is a former RCMP investigator and current vice-president of Valuations, Forensics and Litigation Support at MNP LLP. Who poses the greatest threat – and why – for fraud? Draper: The simple answer is: the person we least expect. You’d never hire someone if we thought they’d defraud the organization. Most of us go…