Manage your customers and your business will thrive

If an entrepreneur wants to manage their business and increase their profits, they need to focus on three types of customers

Manage your customers and your business will thriveA few years ago I was talking to a clergyman who was struggling with declining church attendance. We had a discussion about the reasons for that and I was telling him that there was not much difference between a church and a business. To overcome his skepticism of my argument, I put it to him…

Coronavirus exposes China’s failure as a socio-economic player

With more economic clout comes more responsibility. And China is failing

Coronavirus exposes China’s failure as a socio-economic playerWhen SARS hit in 2003, China was nowhere near the economic powerhouse it is today. Now, if something happens to China, the entire world is affected and the food sector is not immune. The coronavirus outbreak is proving that. Even though the outbreak is starting to slow, the economic damage will easily surpass that of…

Tears at work are inevitable, so learn how to deal with them

Understanding how you feel about tears and having a plan to deal with them will make crying less awkward and intimidating

Tears at work are inevitable, so learn how to deal with themI don’t know if I have an innate ability to make people cry but it seems in the last week, I faced lots of tears. I had clients crying, members of a company where I was working crying and members of the basketball team I coach bawling their eyes out. In 30 years of business…

Tips to becoming a strategic thinker

The good news is strategic thinking can be nurtured

Tips to becoming a strategic thinkerI once started working with a leader who suddenly found herself on the executive team. A corporate restructuring resulted in skipping a level and now she is sitting around the table asking, ‘am I strategic enough to do this job?’ Her question is not unique. Twenty years of developing leaders has taught me there are…

Is your business getting you down?

Entrepreneurs are especially susceptible to burnout and depression. Here's how to conquer those issues, for the betterment of yourself and your business

Is your business getting you down?When winter seems to drag on with dark clouds, snow and short days, I start to feel in the doldrums. I lack energy, enthusiasm, I don’t want to be around people, my projects seem to drag on and I get a sense of dread at the thought of more work. I’m especially cynical of news…

Tough times require tough bosses

Seven basic management skills to motivate your workers

Tough times require tough bossesFor over two decades we have been training leaders to manage people by empowering them. Leaders who were authoritarian, who behaved like a parent instead of a coach, were seen as dinosaurs at the end of their era. Times change. I remember how a conversation I had with a client, an enlightened and successful leader, unfolded:…

The future of small business financing

The growth of small businesses is fundamental to prosperity but we can’t provide the sector the financing it needs by maintaining the status quo

The future of small business financingThe notions of commerce, currency, and credit are nothing new. For centuries, we've found ways to barter, borrow, and repay one another through the exchange of goods, services, or credit. Exchange aside, every form of currency has an assigned value agreed upon by the individuals or organizations participating in the transaction. Need a house or…

How your team can tell how you really feel

Your nonverbal communication is more powerful at conveying emotions than the content of your message itself

How your team can tell how you really feelDo you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it takes only 200 miliseconds to read someone’s emotional state from…

Putting fun back into business brings big payoffs

Creating a fun culture in a business environment starts with the leader. When employees enjoy their work, they’ll be more productive and satisfied

Putting fun back into business brings big payoffsWe were down by 14 points at halftime and the team seemed defeated. Our star player was frustrated. Her shots weren’t going in and neither were her teammates’ shots. As a coach, I was unfazed. Having been irritated with the refereeing in the first couple of games, I had decided that my fuming wasn’t going…

8 signs you need to take a break from your business

Operating a business while your brain and body are worn down and in a suppressed state will affect your ability to make sound decisions

8 signs you need to take a break from your businessBig ideas and small pockets, long to-do lists and short of help. It’s a recipe that can take 12 to 18 hours a day on full-throttle as you juggle the demands of human resources, accounting and budgeting, sales, customer service, webmaster and marketing. If you’re one of those small business entrepreneurs who feels the pressure…
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