Finding your business’s sweet spot

Berry picking is a lot like business: you need to to work through the thorns, avoid the bears and pick where others aren’t

Finding your business’s sweet spotI like picking berries in the summer. It’s one of those memories that lasts into the fall and winter, much like the frozen berries that are hidden in the freezer for a tasty bit of summer on a cold day. I’m not sure if I was always a good berry picker but I do remember…

Bad bosses drive employees away: survey

Robert Half survey says employee appreciation is a powerful motivator

Bad bosses drive employees away: surveyTwo in five workers in Canada have quit their jobs due to a bad boss, according to a new survey. The research was released on Wednesday by global staffing firm Robert Half. “Managers set the tone for the office and have a considerable amount of influence over the daily experiences and satisfaction of their employees…

How to make your advertising more effective

Good advertising works to capture attention, elicit emotion and get responses, but most advertisers don't know how to go about achieving those goals

How to make your advertising more effectiveAdvertising can stimulate desire. Not that any advertising I ever participated in when I was single resulted in crowds of female admirers. However, working in the health food industry, I would often strive to create in my customers a desire for better health. My ads would try to kindle a response that would generate traffic…

Can your business survive a crash?

A healthy business ensure that all areas – sales, marketing, finances, management, vendors and customers – are exercised and challenged

Can your business survive a crash?I’ve been head over heels in love a couple times – but in cycling and business, I’ve been head over heels many times. Once, for example, I was on an early-morning ride on my road bike. I was doing hill repeats to get into shape to be able to keep up with the “fast crowd.” As I…

Regrets? I have a few. But I now know how to avoid them

By using tools that give perspective before making decisions, like the 10-10-10 rule, we can minimize our missteps

Regrets? I have a few. But I now know how to avoid themWe’ve all pushed send on an email or text and then regretted our actions 10 minutes later. It happened to me just this week. Someone shortened a deadline on a project and I questioned it. The person responded in a snarky manner. Squeezed by an already busy schedule with my temper rising, I sent an…

Talent management lessons from the playing field

Lessons learned on the playing field have shaped many a business leader

Talent management lessons from the playing fieldProfessional sports teams are in a unique position - their sole purpose for being is to win championship cups and their only significant advantage is people. How does that affect how teams manage their human resources? What if companies approached human resource planning and management in the same way? Business, and society, would think about…

For entrepreneurs, purpose statements are where it’s at

A clear, concise purpose can give you an edge over your competitors

For entrepreneurs, purpose statements are where it’s atPersonal development programs like Tony Robbins, Landmark, or Context International, to name but a few, all ask participants to ponder simple questions like, “Why am I here?”, and “What is really important to me?”. Questions like these are designed to help individuals define “why” they exist, to bring “purpose” to life. Identifying “purpose” has an…

The best business leaders are courageous every day

If we want to be successful as leaders, we need to create an organizational climate where courage is celebrated

The best business leaders are courageous every dayIt takes courage for some people to get out of bed each morning and face the day. For others, it’s courageous to go up and say hello to a new person in their class or in their office. People who take risks to save lives, stand up for what’s right, face daily pain, jump out…

Body language tips for leaders from teachers

The best educators could teach business leaders a thing or two about body language

Body language tips for leaders from teachersThe best educators could teach business leaders a thing or two about body language. Pygmalion in the Classroom, one of the most controversial publications in the history of educational research, showed how a teacher’s expectations can motivate student achievement. This classic study gave prospective teachers a list of students who had been identified as “high…

The keys to customer service you may have forgotten

Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations

The keys to customer service you may have forgottenUnfortunately, really great customer service is hard to find. North American consumers say we want a wonderful customer service experience. But in fact, we’ve come to expect something much less. Sometimes we get exceedingly bad customer service and we rant and rage. We believe that when we’re doing business with a company, that company should…
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