Towing the party line in the Internet age

It’s worthwhile remembering that before the Internet, instant messaging, social media and meme merchandising, depending on where you lived, almost nothing was private

Towing the party line in the Internet ageOne morning in the late 1980s in the middle of Nowheresville, a young woman, prompted by a profound sense of neighbourliness, impressed a couple of city girls by introducing them to her new pony, all of 12 hands tall. At the sight of the hoofed beast loping down the stone path towards our family homestead,…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

Social media losing its lustre, and its cachet

Why have millions of users decided to turn their backs on Facebook, Twitter and Instagram?

Social media losing its lustre, and its cachetNot long ago, before Big Brother fully ascended his throne behind the nanny cam that is the modern Internet, people wrote books in private for other people to read in private. The process worked this way: Think, type, edit, sell and hope some bibliophiles liked your words well enough to cover the cost of your…

Federal digital charter just a new weapon in the censorship arsenal

Politicians and tech firms can co-opt legitimate concerns to restrict speech, stifle criticism and tilt public debates

Federal digital charter just a new weapon in the censorship arsenalOn May 21, the federal government unveiled a lengthy “digital charter” with the noble goals of expanded Internet access and more trust online. If you peel back the feel-good 10 principles and stated justifications, however, you find a new weapon in the censor arsenal. “The platforms are failing their users, and they’re failing our citizens.…

The power of bricks and mortar in a disruptive world

Eileen Halpin-Tarrant of Oberfeld Snowcap Realty talks about the bright future that innovative retailers are bringing to the marketplace

The power of bricks and mortar in a disruptive worldEileen Halpin-Tarrant is president of client services, broker of record (Ontario), and managing broker (British Columbia) with Oberfeld Snowcap Realty, Brokerage. What is Oberfeld Snowcap and what does it do? Halpin-Tarrant: Oberfeld Snowcap is a national real estate advisory firm focusing primarily on retail real estate and tenant representation across Canada. Our core asset and…

Does federal panel pose a threat to net neutrality in Canada?

By early 2020, we’ll know what the members think the government should do to modernize decrepit legislation

Does federal panel pose a threat to net neutrality in Canada?If you want to know how much in extra fees you might be paying or how much Canada intends to meddle with online content to make sure you watch what the government wants you to watch, you should start paying attention now. This week, the government panel reviewing the nation’s broadcasting and telecommunications legislation (known…

How the mobile phone industry meets – or fails – customer expectations

Adrian Chung of J.D. Power talks about the results of the company’s latest wireless survey and why trust is such a huge component

How the mobile phone industry meets – or fails – customer expectationsAdrian Chung, director of the technology, media and telecom practice at J.D. Power in Canada. What are the key results and findings you can take from a recent wireless experience survey you did? Chung: In this year’s edition of the J.D. Power Wireless Purchase Experience study, we saw a decline in overall satisfaction of six…

Ken LeBlanc is on a mission to create clarity around real estate

The CEO of PropertyGuys.com talks about why the status quo no longer serves consumers and what his company is doing about it

Ken LeBlanc is on a mission to create clarity around real estateKen LeBlanc is CEO and founder of PropertyGuys.com. Tell me about PropertyGuys.com. What it is and what it does? LeBlanc: At PropertyGuys.com, we put the customer back in the driver’s seat so they can take control of their real estate experience. Our private sale approach allows sellers to remain securely at the centre of their…

We fail to accurately measure the digital economy’s impact

GDP also ignores work without pay, the underground economy and plenty of other factors that contribute to our well-being

We fail to accurately measure the digital economy’s impactThe ubiquitous use of gross domestic product (GDP), along with its per capita derivative, means we often get away with writing the abbreviation alone. Yet this widespread social proof offers a false sense of accuracy for a fragile measurement overdue for an update. Economists have long been aware of the vulnerabilities to GDP and other…

Can the food retail industry deliver on delivery?

Consumers are increasingly adamant that convenience can't come at the cost of the environment or our health

Can the food retail industry deliver on delivery?Walmart just announced it will offer a next-day delivery service to customers in the U.S. to compete with Amazon. Walmart will begin by offering service in Phoenix, Las Vegas and southern California, and intends to cover 75 per cent of the United States this year. Customers need to purchase at least US$35 worth of products…